Privacy Policy

1.1 PMJ Property Maintenance Jersey ("PMJ", "we", "us" or "our") is a sole trader business providing cleaning, property maintenance, repairs and associated services throughout Jersey, Channel Islands.

1.2 Our business address is:

Green Road Corner Shop
La Grève d'Azette
St Clement
Jersey, JE2 6QA

1.3 We can be contacted at:

Email: info@pmj.je
Telephone: 07797 913737

1.4 For the purposes of the Data Protection (Jersey) Law 2018, the individual operating PMJ Property Maintenance Jersey as a sole trader is the data controller responsible for personal information processed by the business.

1.5 We process personal information in accordance with the Data Protection (Jersey) Law 2018 and other applicable Jersey legislation.

2. Information We Collect

2.1 We may collect personal information when you visit our website, request a quotation, book a service, contact us or otherwise engage with our business.

2.2 This information may include:

• Full name and contact details, including telephone number and email address.

• Residential or business address and property location.

• Information about the property and the services requested.

• Appointment dates, booking details and service history.

• Payment, invoice and transaction information.

• Photographs and documentation relating to properties or completed work.

• Communications sent through email, telephone, WhatsApp, online forms or social media.

• Feedback, complaints and customer correspondence.

2.3 When you use our website, certain technical information may also be collected, including your IP address, browser type, device information, pages visited and interactions with the website.

2.4 We aim to collect only the personal information reasonably necessary for providing our services, administering our business and fulfilling our legal obligations.

3. How We Collect Information

3.1 We collect information directly from customers when they:

• Complete an enquiry, quotation or booking form.

• Contact us by telephone, email or WhatsApp.

• Communicate with us through social media.

• Request or purchase one of our services.

• Provide feedback or submit a complaint.

3.2 We may also receive relevant information from landlords, tenants, property managers, estate agents or other individuals arranging services on behalf of a customer.

3.3 Information may be collected automatically when visitors interact with our website, including through cookies and similar technologies where these are used.

3.4 Where we receive personal information from third parties, we will process it only where we have an appropriate lawful basis.

4. How We Use Your Information

4.1 We may use the personal information we collect to:

• Respond to enquiries and provide quotations.

• Arrange, confirm and manage appointments.

• Deliver cleaning, maintenance and other requested services.

• Contact customers regarding bookings, access arrangements or changes to appointments.

• Process payments, issue invoices and maintain financial records.

• Maintain records of completed work.

• Respond to complaints and resolve customer concerns.

• Improve the quality and efficiency of our services.

• Maintain the security and functionality of our website.

• Comply with legal, regulatory and accounting obligations.

4.2 Where permitted by law, we may also use information to communicate with customers about relevant services or business updates.

4.3 We will not use personal information for purposes incompatible with those for which it was originally collected unless permitted by law.

5. Legal Basis for Processing

5.1 Under the Data Protection (Jersey) Law 2018, we must have a lawful basis for processing personal information.

5.2 Depending on the circumstances, we may rely on the following lawful bases:

Contractual necessity — where processing is necessary to provide services, manage bookings or fulfil a contract with a customer.

Legal obligation — where information must be processed to comply with applicable legal, accounting or regulatory requirements.

Legitimate interests — where processing is reasonably necessary for the operation, administration, security or improvement of our business, provided those interests are not overridden by an individual's rights.

Consent — where we ask for and receive permission to process information for a particular purpose, such as certain marketing activities or optional website tracking.

5.3 Where processing is based on consent, that consent may be withdrawn at any time by contacting us.

5.4 Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

6. Sharing Information with Third Parties

6.1 We may share personal information with trusted third parties where necessary for the operation of our business or delivery of requested services.

6.2 These may include:

• Employees, contractors and specialist tradespeople involved in providing services.

• Booking, scheduling and customer management software providers, including Jobber.

• Website hosting and online form providers, including Webador.

• Payment processing providers and financial institutions.

• Accountants, professional advisers and other necessary business service providers.

• Legal or regulatory authorities where disclosure is required or permitted by law.

6.3 We will only share information where there is an appropriate lawful basis and will take reasonable steps to ensure that personal information is handled securely.

6.4 We do not sell customer personal information to third parties.

7. Photographs and Property Information

7.1 During the provision of our services, we may take photographs of properties before, during or after work is completed.

7.2 Photographs may be used for legitimate business purposes, including:

• Preparing quotations and assessing work requirements.

• Documenting property conditions.

• Recording completed cleaning or maintenance work.

• Supporting quality assurance and customer service.

• Investigating complaints or disputes.

7.3 Photographs may contain personal information, including identifiable property details or personal belongings. Such information will be handled in accordance with applicable data protection legislation.

7.4 We will obtain appropriate permission or establish another lawful basis before using identifiable customer property photographs for public marketing purposes, including on our website or social media.

7.5 Customers may contact us at info@pmj.je with questions or concerns about photographs associated with their property.

8. Data Storage and Security

8.1 We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

8.2 Personal information may be held within our business records, email systems, customer management platforms and other systems used to provide our services.

8.3 Access to personal information is restricted to individuals who reasonably require it for legitimate business purposes.

8.4 Where third-party providers process information on our behalf, we aim to ensure appropriate data protection and security arrangements are in place.

8.5 Although we take reasonable precautions, no electronic storage or communication system can be guaranteed to be completely secure.

9. How Long We Keep Information

9.1 We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

9.2 Retention periods depend on the type of information, the nature of the service and any applicable legal obligations.

9.3 Customer booking and service records may be retained for business administration, customer service and the establishment, exercise or defence of legal claims.

9.4 Financial and invoicing records will be retained for any period required by applicable law.

9.5 Where personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

10. International Data Transfers

10.1 Some third-party technology providers used by PMJ may process or store personal information outside Jersey.

10.2 Where personal information is transferred internationally, we will ensure that the transfer complies with the Data Protection (Jersey) Law 2018 and that appropriate safeguards or another lawful transfer mechanism are in place.

10.3 Customers may contact us for further information about international transfers relevant to their personal information.

11. Your Data Protection Rights

11.1 Under the Data Protection (Jersey) Law 2018, individuals have a number of rights concerning their personal information, subject to applicable conditions and exemptions.

11.2 These rights include:

Right to be informed — to receive information about how personal information is collected and used.

Right of access — to request access to personal information held about you.

Right to rectification — to request correction of inaccurate or incomplete information.

Right to erasure — to request deletion of personal information in certain circumstances.

Right to restriction — to request that the processing of personal information be restricted in certain circumstances.

Right to data portability — to request certain personal information in a format that allows it to be transferred to another provider, where applicable.

Right to object — to object to certain processing activities, including direct marketing.

Rights relating to automated decision-making — to exercise applicable rights concerning solely automated decisions and profiling.

11.3 To exercise any of these rights, please email info@pmj.je.

11.4 We may need to verify your identity before responding to a request.

11.5 We will respond within the timescales required by applicable Jersey data protection legislation.

11.6 Requests will ordinarily be handled without charge, although exceptions may apply where permitted by law.

12. Marketing Communications

12.1 We may contact customers with information about our services where we have an appropriate lawful basis and comply with applicable marketing and data protection requirements.

12.2 Where consent is required for marketing communications, we will obtain it before sending those communications.

12.3 Customers may opt out of direct marketing communications at any time by contacting info@pmj.je or by using an unsubscribe facility where provided.

12.4 Requests to stop direct marketing will be respected in accordance with applicable law.

13. Cookies and Website Analytics

13.1 Our website may use cookies and similar technologies to support essential website functions, remember user preferences and understand website performance.

13.2 Cookies are small data files stored on a visitor's device when they use a website.

13.3 Depending on the technologies enabled, cookies may be used for:

• Essential website functionality and security.

• Remembering visitor preferences.

• Measuring website traffic and performance.

• Understanding how visitors interact with website content.

• Advertising or marketing purposes, where such technologies are enabled.

13.4 Where consent is required for non-essential cookies or tracking technologies, we will obtain it before using them.

13.5 Visitors can manage cookies through their browser settings and, where available, our website's cookie preferences.

13.6 Disabling certain cookies may affect the functionality of some website features.

14. Third-Party Websites

14.1 Our website may contain links to third-party websites, booking systems or external services.

14.2 These websites may have their own privacy policies and data protection practices.

14.3 We encourage visitors to review the privacy policies of external services before providing personal information.

14.4 This Privacy Policy applies to personal information processed by PMJ and does not govern the independent activities of unrelated third-party organisations.

15. Complaints and Data Protection Enquiries

15.1 If you have concerns about how we collect, use or protect your personal information, please contact us at info@pmj.je.

15.2 We will investigate privacy-related concerns and endeavour to resolve them appropriately.

15.3 Individuals also have the right to make a complaint to the Jersey Data Protection Authority.

Jersey Office of the Information Commissioner (JOIC)

Website: www.jerseyoic.org

Telephone: 01534 716530

Email: enquiries@oicjersey.org

15.4 Further information about data protection rights and the complaints process is available through the Jersey Office of the Information Commissioner.

16. Changes to This Privacy Policy